Biome support
Answers to the questions that come in most often. If yours is not here, email us — a person reads every message.
How much is free?
The first ten lessons. One purchase of $9.99 unlocks the remaining ninety and everything else, permanently, with Family Sharing enabled.
Does it need an internet connection?
No. The app makes no network connections of any kind. Every lesson, profile, glossary entry, quiz and case study is bundled in the download, which is why the download is large.
Is this accredited? Do I get credit?
No. It is a self-study course written to the level of a university survey sequence. It carries no accreditation and grants no credit.
Where do the numbers come from?
Every effect size, sample size and date in a lesson is stated so it can be checked. Case files list the specific record they rest on. Where a familiar textbook figure is wrong, the lesson gives the real one and explains why it moved.
How do I move my progress to a new phone?
Progress, bookmarks and notes are stored on-device and are included in an encrypted iPhone or iCloud device backup. Restoring that backup onto the new phone brings them across. There is no account-based sync.
Reporting a bug
Email OmarAppSupport@gmail.com with your iOS version, your device model, and what you were doing when it happened. A screenshot helps more than a description. There is no crash-reporting SDK in the app, so nothing reaches us unless you send it.
Refunds
Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the purchase. The studio cannot issue a refund directly.
Accessibility
The app supports Dynamic Type, VoiceOver and Reduce Motion. If something is unreadable or unreachable with assistive technology, that is a bug worth reporting — say which screen and which setting, and it gets fixed.
Contact
$ mail OmarAppSupport@gmail.com
Replies usually go out within a few days. This is a solo studio, not a support desk with a rota.