CISA support
Answers to the questions that come in most often. If yours is not here, email us. The developer who built the app reads every message.
What do I get before paying?
The free download includes a stable sampler spanning every domain: 10 lessons, 20 original questions, 10 flashcards and 5 scenario activities. The one-time unlock adds the remaining catalog, the 50-question timed-practice mode, and the complete review tools.
Is timed practice an official CISA exam simulation?
No. It is an original 50-question, 75-minute blueprint-weighted study session. The real CISA exam has 150 multiple-choice questions and four hours; this app does not reproduce official questions, calculate an official score, or predict readiness.
Are the scenario activities an ISACA exam format?
No. The categorizing, ordering and matching activities are optional study drills created for this app. The current CISA exam uses multiple-choice questions.
Is it a subscription?
No. One non-consumable App Store purchase permanently unlocks the paid catalog. It is not a recurring subscription.
Do I need an account or internet connection?
There is no app account, sign-up or account-based sync. Bundled study content works offline; product loading, buying and restoring use Apple's App Store services and require a connection.
I paid and the app still shows the paywall.
Open Settings and choose Restore Purchases while online. If it remains locked, contact support with the app version, iOS version and exact error message; never send an Apple Account password or full payment details.
Reporting a bug
Email OmarAppSupport@gmail.com with your iOS version, your device model, and what you were doing when it happened. Attach a screenshot if you can. The app has no crash-reporting SDK. Apple passes on crash logs if you have opted in to share diagnostics with developers; beyond that, the studio sees nothing you do not send.
Refunds
Apple processes every purchase, so Apple handles refunds. Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. The studio cannot issue a refund itself.
Accessibility
The app supports Dynamic Type, VoiceOver and Reduce Motion. If you cannot read or reach something with assistive technology, report it as a bug. Name the screen and the setting you were using, and the studio will fix it.
Contact
Most replies go out within a few days. One person answers every email.