Network+ support
Answers to the questions that come in most often. If yours is not here, email us. The developer who built the app reads every message.
What do I get before paying?
The free download includes 14 of 76 lessons, quizzes of up to 10 questions from the full 106-question bank, 27 Domain 1 flashcards, two of 16 PBQ-style activities, the 89-entry glossary and on-device study tools. The one-time unlock adds the remaining 62 lessons, full card and PBQ sets, larger quizzes and the 90-question timed practice mode.
Is timed practice an official exam simulation?
No. It is an original 90-question, 90-minute study session drawn from the app's bank. It reports a raw practice percentage, not CompTIA's scaled score, and does not reproduce an official exam.
Is it a subscription?
No. One non-consumable App Store purchase unlocks the paid features. It is not a recurring subscription, and Family Sharing is enabled for this product.
Do I need an account or internet connection?
There is no app account, sign-up or account-based sync. Bundled study content works offline; product loading, buying and restoring use Apple's App Store services and require a connection.
I paid and the app still shows the paywall.
Open Settings and choose Restore Purchases while online. If it remains locked, contact support with the app version, iOS version and exact error message; never send an Apple Account password or full payment details.
Reporting a bug
Email OmarAppSupport@gmail.com with your iOS version, your device model, and what you were doing when it happened. Attach a screenshot if you can. The app has no crash-reporting SDK. Apple passes on crash logs if you have opted in to share diagnostics with developers; beyond that, the studio sees nothing you do not send.
Refunds
Apple processes every purchase, so Apple handles refunds. Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. The studio cannot issue a refund itself.
Accessibility
The app supports Dynamic Type, VoiceOver and Reduce Motion. If you cannot read or reach something with assistive technology, report it as a bug. Name the screen and the setting you were using, and the studio will fix it.
Contact
Most replies go out within a few days. One person answers every email.