Critica support
Answers to the questions that come in most often. If yours is not here, email us. The developer who built the app reads every message.
What purchase options do Studio apps use?
Purchase models vary by app. A paid tier may be a one-time non-consumable purchase or an auto-renewable subscription. Some apps also offer repeatable consumable developer tips that unlock nothing. Every purchase screen shows the applicable localized price, billing period and renewal terms before purchase.
I paid and the app still shows the paywall.
Open the app's settings and tap Restore Purchases while online. On iPhone and iPad that asks the App Store to re-check the purchase, and on Android it asks Google Play. If that does not unlock it, contact support with the app version, your iOS or Android version and the exact error message; never send a store account password or full payment details.
How do I move my data to a new phone?
App data is stored on-device. On iPhone and iPad, an encrypted device or iCloud backup may include it according to your Apple backup settings. On Android, the app's data can reach a new device through Android's cloud backup and device-to-device transfer, according to your Google backup settings. Confirm that a current backup exists before moving devices. If a paid feature is locked on the new device, tap Restore Purchases in the app's settings: on iPhone and iPad that asks the App Store to re-check it, and on Android it asks Google Play.
How do I request a refund?
The studio cannot issue a refund on either store. On iPhone and iPad, Apple handles refunds: go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. On Android, Google Play handles refunds: open the Google Play Store app, find the order in your order history, and ask for a refund there within 48 hours of buying it. After 48 hours, email the studio with the order number from your Google Play receipt.
Reporting a bug
Email OmarAppSupport@gmail.com with your device model, your iOS or Android version, and what you were doing when it happened. Attach a screenshot if you can. The app has no crash-reporting SDK. Apple passes on crash logs from iPhone and iPad users who share diagnostics with developers, and Google Play passes on crash reports from Android users who share usage and diagnostics data. Beyond that, the studio sees nothing you do not send.
Refunds
On iPhone and iPad, Apple processes the purchase and handles any refund: go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. The studio cannot issue an App Store refund. On Android, Google Play processes the purchase and handles any refund. Within 48 hours of buying it you can request a refund from Google Play. After that, email the studio with the order number from your Google Play receipt.
Accessibility
On iPhone and iPad, the app supports Dynamic Type, VoiceOver and Reduce Motion. On Android, the app follows the system font size and display size settings, and TalkBack reads its screens. If you cannot read or reach something with assistive technology, report it as a bug. Name the screen and the setting you were using, and the studio will fix it.
Contact
Most replies go out within a few days. One person answers every email.