Studio Support Welding Inspector
Welding Inspector support
Answers to the questions that come in most often. If yours is not here, email us. The developer who built the app reads every message.
What is free, and what does the unlock buy?
The calculators, the formula reference and the unit tools are free permanently. They are not a trial and they do not expire. The one-time unlock opens the full question bank, the worked solutions, the timed practice forms and the review tools.
Is it a subscription?
No. A single non-consumable in-app purchase, with nothing to cancel. Whatever you have already earned or completed stays readable regardless of purchase state.
Will this work at the plant, with no signal?
Yes. All content and every calculator are on the device. A connection is only needed to load, buy or restore the unlock, through the App Store on iPhone and iPad or Google Play on Android.
Does the app match my state's exam?
Exam format, grade designations and passing scores are set by the certifying authority in your jurisdiction and vary between them. Each app states the exam and the area weighting it is built around; confirm current requirements with your own certifying authority before you rely on it.
Can I use the calculators for real work?
They are a study and reference aid. Verify any result against your permit, your facility's standard operating procedures, and the currently adopted regulations before you act on it.
I found a wrong answer. What happens?
Email support with the question and what you think is wrong. The developer checks every report and corrects confirmed errors in an update. An automated test suite covers every formula and recomputes each worked solution in code.
Reporting a bug
Email OmarAppSupport@gmail.com with your device model, your iOS or Android version, and what you were doing when it happened. Attach a screenshot if you can. The app has no crash-reporting SDK. Apple passes on crash logs from iPhone and iPad users who share diagnostics with developers, and Google Play passes on crash reports from Android users who share usage and diagnostics data. Beyond that, the studio sees nothing you do not send.
Refunds
On iPhone and iPad, Apple processes the purchase and handles any refund: go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. The studio cannot issue an App Store refund. On Android, Google Play processes the purchase and handles any refund. Within 48 hours of buying it you can request a refund from Google Play. After that, email the studio with the order number from your Google Play receipt.
Accessibility
On iPhone and iPad, the app supports Dynamic Type, VoiceOver and Reduce Motion. On Android, the app follows the system font size and display size settings, and TalkBack reads its screens. If you cannot read or reach something with assistive technology, report it as a bug. Name the screen and the setting you were using, and the studio will fix it.
Contact
Most replies go out within a few days. One person answers every email.