DishCheck support
Answers to the questions that come in most often. If yours is not here, email us. The developer who built the app reads every message.
What is included for free?
One diner, three camera-snapshot or selected-photo scans, scan history and the restaurant communication card. The one-time Full Unlock adds unlimited scans, more diners, live keyword preview and PDF import. The app shows the current localized App Store price before purchase.
Can DishCheck tell me that a dish is safe?
No. OCR, translation, matching and recipe inference can miss or misread ingredients, and the app cannot verify substitutions, preparation or cross-contact. Treat every result as a prompt for questions and confirm directly with restaurant staff and the kitchen.
Does it require an account or internet connection?
There is no DishCheck account or developer-operated analysis server. Built-in review and eligible Apple Intelligence analysis run on device. Apple services and a file provider you choose may use the network for purchases, restores, translation resources or retrieval of a selected photo or PDF.
I bought Full Unlock but paid features are locked.
Open Settings in DishCheck and tap Restore Purchases. DishCheck verifies the current entitlement with the App Store; Stack Trace Studios cannot see your Apple Account password or manually grant an App Store entitlement. If restore reports an error, include that exact message when you contact support.
How do I move my DishCheck data to a new device?
DishCheck has no account-based sync. Depending on your Apple backup settings, its local data may transfer when you restore an encrypted device or iCloud backup, but DishCheck cannot verify or guarantee that transfer. Before erasing the old device, open DishCheck on the new device and verify that the diners and history you need are present. Restore Purchases separately to re-check Full Unlock.
Reporting a bug
Email OmarAppSupport@gmail.com with your iOS version, your device model, and what you were doing when it happened. Attach a screenshot if you can. The app has no crash-reporting SDK. Apple passes on crash logs if you have opted in to share diagnostics with developers; beyond that, the studio sees nothing you do not send.
Refunds
Apple processes every purchase, so Apple handles refunds. Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. The studio cannot issue a refund itself.
Accessibility
DishCheck supports larger text, Dark Mode, differentiation without color alone and sufficient contrast. If something is unreadable or unreachable with assistive technology, report the screen, iOS version, device model and accessibility setting so it can be investigated.
Contact
Most replies go out within a few days. One person answers every email.