Roomprint support
Answers to the questions that come in most often. If yours is not here, email us — a person reads every message.
Is there a subscription?
No. Where an app has a paid tier it is a one-time in-app purchase that unlocks the app permanently, with Family Sharing enabled.
I paid and the app still shows the paywall.
Open the app's settings and tap Restore Purchases. If that does not unlock it, email support with the Apple ID email you purchased with.
How do I move my data to a new phone?
App data is stored on-device and is included in an encrypted iPhone or iCloud device backup. Restoring that backup onto the new phone brings it across.
How do I request a refund?
Refunds are handled by Apple, not by the studio. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the purchase.
Reporting a bug
Email OmarAppSupport@gmail.com with your iOS version, your device model, and what you were doing when it happened. A screenshot helps more than a description. There is no crash-reporting SDK in the app, so nothing reaches us unless you send it.
Refunds
Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the purchase. The studio cannot issue a refund directly.
Accessibility
The app supports Dynamic Type, VoiceOver and Reduce Motion. If something is unreadable or unreachable with assistive technology, that is a bug worth reporting — say which screen and which setting, and it gets fixed.
Contact
$ mail OmarAppSupport@gmail.com
Replies usually go out within a few days. This is a solo studio, not a support desk with a rota.